Our next Big Ideas Book Discussions title is “Talking on Eggshells: Soft Skills for Hard Conversations” by Sam Horn. We’re often faced with hard conversations. Some anticipated, some not. If you ever left one of those situations thinking “I wish I had said …,” then this could be the book for you. From the back cover: “...relatable, real-life stories and energizing insights will help you think on your feet, reduce stress, and deal more proactively and diplomatically with bosses, coworkers, customers, friends, family members, children, even that date who just ghosted you…” We’ll discuss how to apply these ideas to our work in our libraries! About Big Ideas: State Library staff facilitate discussions using books outside of library management, but with application to libraries. Choosing books on leadership, customer service, presentation skills, etc. we connect those ideas with public library service.

Register in IA Learns